antonIA · Pharma Enterprise Solutions

ANTONIA CONNECT

Every channel. One conversation.

AI conversational agents for WhatsApp, Instagram, Facebook and web: immediate, secure attention with human escalation, operating 24/7 for your organization.

ANTONIA CONNECT

THE PROBLEM

Your customers are already texting. Who answers?

Patients, customers and professionals write on WhatsApp and Instagram at any hour. Human attention doesn't scale at that pace: answers arrive late, opportunities cool down and every channel ends up operating on its own.

HOW antonIA SOLVES IT

An agent that converses like your team, within your organization's limits.

antonIA Connect deploys conversational agents trained on your organization's approved knowledge, connected to your systems and governed by clear escalation rules: AI resolves the frequent, people take the critical. Every conversation is logged and auditable.

ARCHITECTURE

From inbound message to resolution

WhatsApp

Instagram

Facebook

Web

  1. 01Customer / Patient
  2. 02WhatsApp · IG · FB · Web
  3. 03antonIA Connect
  4. 04Approved knowledge
  5. 05Answer or human escalation
  6. 06Systems & analytics

CAPABILITIES

01WhatsApp Business API

Official operation on the channel where your customers already are.

02Instagram & Facebook

A single agent handling messages across your social networks.

03AI with approved knowledge

Answers built from your organization's validated content.

04Human escalation

Clear rules to route the critical to the right team.

05Systems integration

CRM, ERP and scheduling connected to the conversation.

06Conversation analytics

What gets asked, what gets resolved and where it escalates.

0724/7 operation

Continuous attention with no waiting lines.

AI LAYERS INVOLVED

  1. 07EXPERIENCE
  2. 06AI AGENTS
  3. 05ORCHESTRATION
  4. 04INTELLIGENCE
  5. 03KNOWLEDGE
  6. 02COMPLIANCE

FLOW VISUALIZATION

From inbound message to resolution

  1. Customer / Patient
  2. WhatsApp · IG · FB · Web
  3. antonIA Connect
  4. Approved knowledge
  5. Answer or human escalation
  6. Systems & analytics

ENTERPRISE CONTROLS

Controlled knowledge

Answers from approved content, not from the model's open knowledge.

Audit logs

Every interaction and decision is recorded and queryable.

Role-based access

Every user sees exactly what their role allows.

Human-in-the-loop

Critical decisions remain connected to human review.

Data isolation

Separate environments per organization, with no information crossover.

Structured escalation

Defined routing paths to the corresponding teams.

INTEGRATION POSSIBILITIES

Connect integrates with official messaging channels and with the systems your operation already uses. Escalation routes conversations beyond the agent's scope to the right team.

  • WhatsApp Business API
  • CRM & ERP
  • Scheduling & booking systems
  • Support teams

LET'S BUILD

Let's put your first agent into conversation.

From the first pilot conversation to a full omnichannel operation, antonIA supports every stage.

Explore solutions