antonIA · Pharma Enterprise Solutions

ANTONIA CARE · PATIENT SUPPORT PROGRAMS

Patient support, powered by intelligence.

Design personalized support journeys that connect patients, healthcare teams, and pharmaceutical programs through secure conversational AI.

ANTONIA CARE · PATIENT SUPPORT PROGRAMS

THE PROBLEM

Support breaks down exactly when it matters most.

After the prescription, the patient is left alone with a treatment they don't always understand. Follow-up calls don't scale, printed materials go unread, and patient services teams operate with partial visibility. The result is well known across the industry: adherence that declines over time and programs that arrive late.

HOW antonIA SOLVES IT

A companion that's available, with human oversight behind it.

antonIA operates support programs where every enrolled patient converses on WhatsApp with an AI agent that educates about the treatment using approved content, reminds them of doses, monitors adherence signals, and routes to program staff when the conversation requires it. The company's team sees the whole program: enrollment, engagement, and adherence, with every interaction logged.

ARCHITECTURE

The patient journey

  1. 01

    Enrollment

  2. 02

    Consent

  3. 03

    Onboarding

  4. 04

    Education

  5. 05

    Treatment support

  6. 06

    Adherence

  7. 07

    Human support

  8. 08

    Program analytics

CAPABILITIES

01Patient enrollment

Program entry via QR or link from the medical visit, with validation and consent from the first message.

02WhatsApp companionship

Conversations in the channel the patient already uses, with no new apps to download.

03Treatment education

Company-approved educational content, delivered at the point in the journey where it helps.

04Dose reminders

Reminders scheduled according to the treatment plan defined by the program.

05Adherence monitoring

Adherence and persistence signals captured in a structured way throughout the program.

06Human escalation

Routing to program teams when the patient asks for it or the conversation calls for it.

07Program analytics

Visibility into enrollment, engagement, and adherence by program, cohort, and stage.

AI LAYERS INVOLVED

  1. 07EXPERIENCE
  2. 06AI AGENTS
  3. 05ORCHESTRATION
  4. 03KNOWLEDGE
  5. 02COMPLIANCE

FLOW VISUALIZATION

From the physician to a running program

  1. Physician
  2. QR enrollment
  3. Consent
  4. Patient
  5. WhatsApp
  6. antonIA
  7. Education / Reminders / Support
  8. Human escalation

ENTERPRISE CONTROLS

Consent

Every patient joins the program with recorded, revocable consent.

Data isolation

Separate environments per organization, with no information crossover.

Audit logs

Every interaction and decision is recorded and queryable.

Human-in-the-loop

Critical decisions remain connected to human review.

Controlled knowledge

Answers from approved content, not from the model's open knowledge.

Structured escalation

Defined routing paths to the corresponding teams.

INTEGRATION POSSIBILITIES

Programs integrate with the systems the company already operates: CRMs, patient services platforms, and approved content repositories. Analytics are delivered in program dashboards or connected to existing reporting tools.

  • CRM
  • Patient services platforms
  • Content repositories
  • Dashboards and reporting

LET'S BUILD

Let's design your next patient support program.

From enrollment to analytics, with human oversight at every step of the program.

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