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antonIA · Pharma Enterprise Solutions

LEGAL

Data Deletion

You can ask antonIA at any time to delete the data from your conversations with a business's assistant on Instagram, Facebook Messenger, WhatsApp or web chat. Here is how.

EFFECTIVE · October 11, 2026

How to request deletion

  1. Send us an email

    Email g@heyantonia.com with the subject line "Delete my data".

  2. Tell us the account and the business

    In the email, include:

    • The Instagram or Facebook account, or the WhatsApp number, you chatted from.
    • The name of the business you chatted with.
    • If you used the chat on a website, the site and the approximate date of the conversation.

  3. We verify the request

    We confirm by email that we have received your request. To protect your data, we may ask you to confirm that the account or number belongs to you.

  4. We delete the data and let you know

    We delete the data within 30 days of receiving your request and confirm by email once it is done.

Write the deletion email

What gets deleted

We delete from antonIA's systems the data linked to the account or number you give us, for the business you name:

  • Your user ID or your phone number.
  • Your profile name, if the platform provided it.
  • The content of your messages and any attachments.
  • The dates and times of the conversation.
  • Any information you chose to share in the conversation.

Deletion does not reach copies held outside antonIA: the conversation you see in your own Instagram, Messenger or WhatsApp app, which is controlled by Meta, and any records the business keeps in its own systems. For the latter, you can contact the business directly.

We may keep a record of your request and of its completion, as well as any data we are legally required to retain.

How to disconnect the app from Instagram or Facebook

If you authorized antonIA with your Instagram or Facebook account, for example when connecting your business's account, you can remove its access from your account settings:

  • Facebook: go to "Settings & privacy", then "Settings", and open "Apps and websites". Find antonIA and choose "Remove".
  • Instagram: go to "Settings and activity", open "Website permissions" and then "Apps and websites". Find antonIA among the active apps and choose "Remove".

Menu names may vary depending on the version of each app.

Removing access stops antonIA from receiving new data from that account, but it does not delete data already received. To have it deleted, send the email request described above.

If you only chatted with a business's assistant, there is no app to disconnect: the email request is all you need. On WhatsApp, you can also block the business's number to stop receiving its messages.

For client businesses: deleting your entire account

If your business uses antonIA and you want its entire account deleted:

  • Email g@heyantonia.com with the subject line "Delete business account", from the address of an authorized person at the business.
  • Tell us the name of the business and the connected channels (Instagram, Facebook, WhatsApp or web chat).
  • We confirm the request with the business's registered contact before going ahead.
  • We disconnect the channels and delete the conversations, the data of the people who wrote in, the assistant's configuration and the dashboard users, within 30 days. We confirm by email once it is done.

Account deletion is permanent and cannot be undone. We may keep information we are legally required to retain, such as tax records.

Questions?

If you have questions about this process or about how we handle your data, write to us or read the Privacy Policy.

g@heyantonia.comRead the Privacy Policy